Returns Policy

We want you to be happy with your Ivoret order. This policy applies to purchases from ivoret.com delivered in Pakistan. Return window • You may request a return within 30 days of delivery for unused items in original packaging with tags (where applicable). Eligible returns • Wrong item sent, damaged in transit, or clear quality defects — contact us promptly with photos. • Change of mind / size exchange may be accepted subject to stock and inspection. Stitched or custom-altered pieces may not be returnable. Non-returnable • Items that are washed, worn, stained, or missing packaging. • Sale / clearance items marked as final sale (if stated on the product or invoice). How to start a return 1. Message us on WhatsApp or call +92 343 9843129 with your order number and reason. 2. We confirm eligibility and share return shipping instructions. 3. After we receive and inspect the item, we arrange an exchange, store credit, or refund as agreed. Return shipping • For our error or a defective item, we cover reasonable return shipping. • For change-of-mind returns, return courier fees are usually the customer’s responsibility unless we say otherwise. Refunds • Approved refunds are processed after inspection. COD refunds may be issued via bank transfer or an agreed method — timelines depend on banking partners. Questions Contact us anytime via the Contact page or +92 343 9843129.